By Lindenberg Junior
A laptop for just $450, faster broadband speeds and better downloads at $29 /per months and more great deals is possible find online these days. But as not everything in life is perfect, a few unfortunate souls can be faced stuck with faulty or defective products. And here in this situation can begins the endless struggle to get a faulty item replaced, a tech support question resolved or a problem with the refund. You call the help and support number and politely ask them to solve the problem, they say you have to talk to another department, your call is transfer and the next person then politely puts you on hold.
You wait, wait, wait and wait and then you hang up to try again the next day. For your surprise, the same thing happens again. In reality you are answered by a robot, answer a few questions and you are transferred to the appropriate extension. You than thanks the stars and cross your fingers only to be put on hold again. Many people these days faced with hours of on-phone time and in mostly time still left hanging. Well, in this type of situation is when you need that “special trick” which will cut thru the noise and get you to someone who cares or at least pretends to care.
Here is a list of some of the “worst offenders” and how to bypass their phone systems.