By Lindenberg Junior

A laptop for just $450, faster broadband speeds and better downloads at $29 /per months and more great deals is possible find online these days. But as not everything in life is perfect, a few unfortunate souls can be faced stuck with faulty or defective products. And here in this situation can begins the endless struggle to get a faulty item replaced, a tech support question resolved or a problem with the refund. You call the help and support number and politely ask them to solve the problem, they say you have to talk to another department, your call is transfer and the next person then politely puts you on hold.

You wait, wait, wait and wait and then you hang up to try again the next day. For your surprise, the same thing happens again. In reality you are answered by a robot, answer a few questions and you are transferred to the appropriate extension. You than thanks the stars and cross your fingers only to be put on hold again. Many people these days faced with hours of on-phone time and in mostly time still left hanging. Well, in this type of situation is when you need that “special trick” which will cut thru the noise and get you to someone who cares or at least pretends to care.

Here is a list of some of the “worst offenders” and how to bypass their phone systems.

AOL 888-265-8001
703-265-1000
800-827-6364
Customer service
Corp. offices
Customer service
Keep pressing 0 until you get a person (wait until intro is done).
9a-6p M-F (Eastern)
Cingular 866-246-4852
916-843-4685
(or dial 611 free of charge on your phone)
Customer service
Calling from overseas
24/7
24/7
Compaq.com 800-474-6836 Product support 24/7
Dell.com 800-915-3355
800-624-9897
800-624-9896
Sales*
Customer care
Tech support
7a-10p M-F; 8am-6pm Sat/Sun;
24/7 – Press 3
*Pressing 0,0 (zero, zero) will immediately let you bypass menu
HP.com 800-474-6836 Product support 24/7
Microsoft.com 800-426-9400
800-936-5700
Sales
Tech support:
Personal support
6a-6p M-F (Pacific)
Option 2 – 5a-9p M-F
6a-3p Sat/Sun
Norton / Symantec.com 800-441-7234
800-721-3934
Consumer support
Enterprise support
24/7
Na
Sprint.com 888-211-4727
800-639-6111
800-658-7564
Billing and support
Direct to a human
24/7
Nextel subscribers
T-mobile.com 800-937-8997
(or dial 611 free of charge on your phone)
Customer service 24/7
UPS.com 800-742-5877 Track package:
Shipping info:
Customer service:
Press “1” 24/7
Press “3” or Press “0”
7am-12midnight M-F,
7:30a-9pm Sat/Sun
(* Eastern Time)
USPS.gov 800-275-8777
800-222-1811
Main
Tracking/confirm
8a-8:30pm M-F;
8a-6p Sat/Sun (Eastern)
7:30a-10:30p M-F;
9a-8p Sat/Sun/holidays
Verizon.com 800-256-4646
800-483-5558
800-447-3420
800-456-6793
888-553-1555
Sales
Tech. support
Customer relations
DSL internet
FiOS and Customer service
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